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Senior Operations Manager (JOF)

Summary

  • Senior IT Operations Manager with more than 25 years of experience within IT Operations. 
  • Can lead an operations team, design its service strategy, and execute on the chosen strategy. 
  • Experienced people’s manager 
  • Experienced technical supporter. 
  • Experienced project manager. 
  • ITIL4 certified + PMI Project management academy + Cisco Certified network associate. 

Details

  • Availability: 40 hours per week. 
  • Start-time: 2 months’ notice. 
  • Location: EU. 

Work experience

2014-2023 

Head of IT Operations, International Design Company 

  • 2020-2023 Head of IT Operations
    • People’s manager of the IT operations team of 10-15 people. 
    • Redesigned the operations structure.
    • Project responsible 
  • 2014-2020 Procurement manager/Service Delivery Manager
    • Designing and implementing asset management policy. 
    • Designing Global IT support service strategy 
    • Project management 

2013-2014 

Global Service Delivery Manager, IT Company 

  • Responsible for global customer support services.

  • Designed and implemented 24/7 global support services.

  • Project management 

2006-2013 

Supervisor Network Operations Center, IT Company 

  • Responsible for administration and control of the NOC. 
  • Tracked PKI and SLA fulfilment. 

1995-2005 

Consultant, independent contractor 

  • Sales work 
  • 1st, 2nd and 3rd level support service engineer 
  • Network implementation 

Education

2012-2014 

  • IT Engineering studies 

COURSES AND POST-PROFESSIONAL TRAINING 

  • ITIL4 Foundations, 2023 
  • PMI Project Management Academy, 2023 
  • ITIL Foundations, 2014 
  • Cisco Certified Network Associate, 2012 
  • Dell Certified Hardware System Engineer, 2009 

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